Privacy Policy

Live Cultr ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services.

1. Information We Collect

• Personal Information: When you submit our contact form, we collect your name, email address, business name, industry, city or service area, project interest, and timing, together with any optional phone number and website you provide. We also record the form page and submission time.
• Technical Data: We automatically collect non-personal information such as IP addresses, browser type, device information, and usage patterns via cookies or analytics tools (including Google Analytics).

2. How We Use Your Information

• Respond to your inquiries and provide our website, job-management setup, and automation services.
• Improve our website, services, and user experience.
• Send updates about our services (only with your explicit consent).
• Comply with legal obligations.

3. Data Storage and Third-Party Processors

• SalesForge and Convex: Native website enquiries are sent to our SalesForge lead-management application and stored using Convex so we can review and respond to your request.
• Spam prevention and delivery: When enabled, Cloudflare Turnstile checks browser and device signals to help distinguish legitimate enquiries from automated submissions. Upstash Redis stores keyed hashes for short-lived rate-limit counts and encrypted enquiry payloads temporarily while the durable delivery outbox retries them. Pending or blocked payloads remain until delivered or deliberately resolved; successful delivery retains only a deduplication marker for 30 days. QStash schedules the private worker that drains the outbox.
• Vercel: Our website is hosted on Vercel. We use Vercel Speed Insights to understand website performance.
• Google Analytics: We use Google Analytics to understand website usage. We do not include the contents of your enquiry in analytics events.

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. You may request deletion of your data at any time (see Section 6).

5. Security Measures

We implement industry-standard security practices, including encryption and access controls, to protect your data. However, no digital transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access, correct, or delete your personal data.
• Opt out of communications (use the "unsubscribe" link in emails or contact us).
• Request a copy of your data or withdraw consent.

To exercise these rights, email us at support@livecultr.co.

7. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

8. Contact Us

For questions or requests about this Privacy Policy, contact:

• Live Cultr
• Email: support@livecultr.co
• Address: Austin, TX USA

Additional Information

Cookies & Analytics

We use cookies and Google Analytics to understand how visitors interact with our website. Cookies help us improve your experience and analyze site usage. You can manage your cookie preferences through your browser settings.

Compliance

Live Cultr is based in the United States. If you are located in a jurisdiction with specific privacy rights (such as the European Union or California), you may have additional rights under applicable laws. Please contact us if you have questions about your rights or our compliance with privacy regulations.

Third-Party Compliance

Our website and enquiry workflow use Convex, Vercel, and Google Analytics. Their privacy policies explain how each provider processes information for its services.